MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members.  We are looking for a determined, high energy, well organized individual for the position of Dental Laboratory Manager to join our team!

***MULTIPLE LOCATIONS AVAILABLE***

***relocating candidates will be considered***

Job Summary:

The Dental Laboratory Manager of MicroDental Lab will oversee all aspects of the day-to-day operations of the laboratory. They will be responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit-making results and customer satisfaction.

Primary Responsibilities:

• · Ensure laboratory maintains and manage relevant proficiency and quality control standards
• · Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
• · Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
• · Hire, train, engage, empower, develop and mentor laboratory staff
• · Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members
• · Establish a regular system of staff communication—including production/team huddles, team meetings, and all-lab communication
• Establish performance goals in collaboration with the Company’s Senior Executive Leadership team
• · Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
• · Establish and manage departmental budget/P&L in coordination with CEO/CFO
• · Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals
• · Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
• · Collaborate and interact with other departments such as R&D, human resources, accounting and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy
• · Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well strategic partner initiatives
• · Assist in the development of and ensure accountability for production department materials and labor budgets
• · Assist with product analysis and pricing development
• · Attend tradeshows, meetings and other events as required
• · Ensure that safety protocol and safe practices are being followed throughout the laboratory
• · Minimize material waste and control material costs in conjunction with the finance department

Qualifications:

• · Bachelor’s Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.
• · 5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required
• Direct experience defining, deploying, and continuously improving operations and management processes
• · Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software
• · Operations Management: 5 years (Preferred)
• · Senior Management level: 5 years (Preferred)
• · Occasional travel required

*All new hires will be required to pass our standard employee background check*

MicroDental is proud to be an Equal Opportunity/Affirmative Action employer. MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status or citizenship status

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Dental Lab Technician to join our Modern Dental Lab in Chicago, IL!

Responsibilities:

• Organize and facilitate all technical consultation with the dental center clients.
• Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates.
• Be the liaison between the customer, dental center, and Modern Dental Lab production team.
• Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
• Assist the Dental Center Leadership and customer service team to monitor all customer service issues, customer satisfaction, and problem solving.
• Assist the Dental Center Leadership in meeting with prospective clients to develop new sales or grow existing clients.
• Assist in special projects relative to client development or sales activities as directed by the management team.
• Assist in quality control of incoming production cases prior to delivery to the client. Make slight adjustments as needed to correct case issues.
• Perform hands-on repair or adjustments as needed on work returned by the client--ceramic, removable.

Qualifications:

• Must have a working, practical knowledge in all product areas of the dental lab industry--including dental implants.
• Must have good communication skills to speak with and meet clients of the dental center and resolve customer service problems.
• Must be capable of professionally integrating within a small service-oriented business team.

To apply – please submit resume and cover letter to HR@moderndentalusa.com

*All new hires will be required to pass our standard employee background check*

Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

DENTAL LAB TECHNICIAN — MODEL ROOM (Troy, MI)

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Dental Technician-Model Room to join our team in Troy, MI!

Responsibilities:

•  Read and follow directions on prescription. Be able to understand a doctors’ preferences.
•  Follow in-process laboratory Quality Assurance standards.
•  Pour, trim, section and articulate stone models from patients’ impressions.
•  Operate and maintain a variety of dental laboratory tools and equipment such as: trimmers, lathes, saw, articulators and cleaning devices.
•  Maintain dental tools and equipment with cleanliness and care.
•  Follow daily schedule and production goals.
•  Other duties as assigned.

Qualifications:

•  Previous experience in a relevant field or dental environment preferred.
•  Excellent hand/eye coordination.
•  Ability to stand for extended hours and lift weight up to 20lbs.
•  Good communication skills. Ability to read handwritten English.
•  Advanced die trimming experience is a plus.
•  Good employment record.
•  High School Diploma or equivalent.

To apply – please submit resume and cover letter to HR@moderndentalusa.com

*All new hires will be required to pass our standard employee background check*

*Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.*

Denture Tech

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Denture Tech to join our team in Troy, MI! 

Responsibilities/Qualifications: 

• Acrylic finishing: complete denture/removable partial denture
• Denture partial and Implant denture set-ups/waxing/finishing and overall knowledge of over-denture and attachments
• Repairs/Relines
• Knowledge of working with and processing hybrids. This opportunity will allow you to work with the digital denture process and specialists performing the all-on-4 technique
• 3 years of experience preferred
• Ability to multi-task and self-motivated 

To apply – please submit resume and cover letter to HR@moderndentalusa.com 

*All new hires will be required to pass our standard employee background check* 

Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, 

Senior Staff Accountant

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Senior Accountant to join our team in Troy, MI!

Responsibilities:

•  Prepare and review financial statements for assigned multiple locations.
•  Create journal entries.
•  Prepare balance sheet account reconciliations.
•  Advise location management on financial results.
•  Monitor and maintain strong internal controls.
•  Prepare sales property taxes and miscellaneous tax returns.
•  Prepare management reports and respond to requests for information.
•  Report to Accounting Manager.

Qualifications:

•  Candidates should possess a B.S. or B.A. with a concentration in accounting preferred.
•  3-5 years of experience required.
•  Familiarity with enterprise class accounting systems preferred Sage Intacct Accounting.
•  Ideal candidate will have at least two years of experience in a manufacturing environment.
•  Experience in multi-location environments desirable.
•  Strong spreadsheet skills, familiarity with intermediate functions of Excel.
•  Strong attention to detail; ability to perform duties with a high level of accuracy.
•  Effective verbal and written communication skills and strong interpersonal skills.
•  Discretion when dealing with sensitive or private information such as payroll, medical, human resources, and financial records.
•  Ability to work independently with minimal supervision.
•  Excellent customer service.

To apply – please submit resume and cover letter to HR@moderndentalusa.com

*All new hires will be required to pass our standard employee background check*

Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Financial Controller

We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. We are one of the largest dental lab groups in the world and a leading producer of dental prosthetics and restorations. We are seeking an experienced Financial Controller to join our team in Troy, MI!

Responsibilities:

•  Establishes and maintains the organization’s overall accounting systems, procedures, and policies

•  Manage the production of the company’s annual budget and forecasts
•  Monitor financial performance of the company
•  Advise location management on financial results.
•  Prepare management reports and respond to requests for information.
•  Prepare commission compensation for sales employees
•  Develop and manage financial controls in accordance with the company’s procedures
•  Oversee annual audits – internal and external
•  Comply with local, state, and federal government reporting requirements and tax filings
•  Provide leadership and support to accounting and accounts payable teams
•  Reports directly to Chief Financial Officer
•  May be required to travel periodically

Qualifications:

•  Candidates should possess a B.S. or B.A. with a concentration in accounting preferred.
•  6-8 years of experience required.
•  Familiarity with enterprise class accounting systems preferred Sage Intacct Accounting.
•  Ideal candidate will have at least two years of experience in a manufacturing environment.
•  Experience in multi-location
•  Strong spreadsheet skills, familiarity with intermediate functions of Excel.
•  Strong attention to detail; ability to perform duties with a high level of accuracy.
•  Effective verbal and written communication skills and strong interpersonal skills.
•  Discretion when dealing with sensitive or private information such as payroll, human resources, and financial records.
•  Ability to work independently with minimal supervision.
•  Excellent customer service.

To apply – please submit resume and cover letter to HR@moderndentalusa.com

*All new hires will be required to pass our standard employee background check*

Modern Dental Lab USA and MicroDental Laboratories are proud to be an Equal Opportunity/Affirmative Action employer. Modern Dental and MicroDental recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.